Mission and values
Mission statement: “We give people confidence and reliability, we make their life better by helping realize their hopes and dreams”.
Corporate culture and motivated employees are the Bank’s competitive advantage.
Leadership: critical thinking and problem solving, self-management, innovation and digital skills
Teamwork: management of results and responsibility, development of cooperation within the team
Client-centricity: understanding customer needs, proactive approach to relationships, high quality of services
Living up to values: complies or leaves
Expectations: explain roles in the team, set goals and priorities, create an atmosphere of psychological safety, promote diversity
Mentoring: develop themselves and the team through continuous feedback
Communication: transparency of decisions, broad access to information, development of teamwork
Emotional intelligence: life-long education, training sessions for employees
Social mission: transfer of experience, education, an inclusive environment
HR decision-making: equal importance of culture and results